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DK Cleaning
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Heat Pump Care FAQ

A: In the vast majority of cases, yes. Most odors are caused by mold, bacteria, and moisture buildup within the unit. Our deep cleaning targets these at the source. However, if the unit is extremely old, has physical corrosion, or has been exposed to heavy cigarette smoke over many years, some residual scent may remain as it can permeate the internal materials. We will always assess this and give you our honest professional opinion.

A: For most New Zealand homes, we recommend a professional deep clean once a year to maintain air quality and efficiency. If you have a large family, pets, or live in a particularly humid area, we suggest a service every 6 months to prevent mold regrowth.

 

A: Absolutely. At DK Cleaning, we don’t believe in “partial” cleans. High-temperature Steam + UV Sanitisation is a standard part of our premium service package to ensure your home is free from 99.9% of germs and allergens.

 

A: Yes! When dust and grime clog the internal coils and fans, it restricts airflow and makes the unit struggle. A deep clean removes these blockages, which significantly improves airflow and heating/cooling speed. Most customers notice an immediate difference in performance and a reduction in their power bills.

 

A: A standard deep clean typically takes between 1 to 1.5 hours. This can vary slightly depending on the age of the unit and the level of buildup inside. We take the time to be thorough, ensuring every component is treated with care.

Washing Machine Care FAQ

A: In the vast majority of cases, yes. Most odors are caused by a buildup of “biofilm”—a mix of bacteria, mold, and old detergent. Our deep cleaning process removes this sludge entirely. However, if the machine is very old or the internal plastic parts have been physically damaged or stained by long-term exposure to things like smoke, a faint residual scent may remain.

A: Yes, we are experts in both! While the mechanical structures differ, we utilize specialized Korean-style disassembly techniques—renowned globally for being the most thorough method in the industry. We take the machine apart to ensure we reach the grime that standard “tub clean” cycles simply cannot touch.

A: Yes, it can. Large-capacity models (10kg and above) involve more complex disassembly and require more time to clean thoroughly. Because these machines have larger surface areas and more intricate parts, the labor and time involved are slightly higher. Please let us know your machine’s capacity when booking for an accurate quote.

A: The results are immediate. By removing layers of hidden mold and detergent residue, your machine’s washing efficiency is restored. Your clothes will come out smelling truly fresh, whites will look brighter, and you’ll eliminate the risk of “dirty” water recirculating through your laundry.

A: * Standard Households: Every 12 to 18 months is usually sufficient to maintain hygiene.

  • High-Usage Homes: If you have a large family, wash baby clothes, or frequently wash heavily soiled items (like gym gear or pet bedding), we recommend a deep clean every 6 to 12 months.

Dryer Care FAQ

A: Yes, in most cases. Odors in dryers usually come from two sources: accumulated lint that is getting too hot, or moisture trapped in old lint that has started to smell musty. Our deep clean removes these materials. However, if the internal components have been scorched or if the unit has been exposed to heavy smoke, some residual scent may remain due to the nature of the materials.

A: We provide expert deep-cleaning for all major dryer types found in New Zealand homes:

  • Heat Pump Dryers: Highly efficient but prone to lint buildup in the internal heat exchanger.

  • Condenser Dryers: Require internal cleaning to maintain proper moisture extraction.

  • Vented Dryers: Critical to clean to prevent lint blockages in the exhaust ducts. Each model is disassembled according to its specific design to ensure a thorough internal clean.

A: It’s about more than just clean clothes—it’s about safety and efficiency. When lint escapes the filter and builds up inside the machine:

  • Fire Risk: It creates a significant fire hazard near the heating elements.

  • Performance: Your drying times become much longer.

  • Energy Costs: Your power bill increases as the motor works harder.

  • Hygiene: Trapped moisture in lint can lead to bacteria and odors.

A: Unfortunately, no. The lint trap only catches about 70-80% of the debris. Fine lint particles bypass the filter and settle deep inside the heat exchanger, internal ducts, and around the fan motor. These areas are impossible to reach without professional disassembly. Over time, this “hidden lint” is what causes performance drops and safety risks.

A: * Standard Households: Once every 12 months is ideal for safety and performance.

  • Heavy Users: If you frequently dry towels, bedding, or have a large family, we recommend a service every 6 to 12 months to prevent excessive lint accumulation.

General FAQ

A: We aim to make the process as convenient as possible. We accept:

  • Cash

  • Bank Transfer (Direct Credit)

  • Credit & Debit Cards

A: At DK Cleaning, your satisfaction and the safety of your appliances are our top priorities. We provide a 30-day service guarantee. If you experience any issues related to our cleaning within one month of the service, we will return to your home and resolve it free of charge.

A: We provide professional cleaning services Auckland-wide. Whether you are in the North Shore, West Auckland, Central, or South Auckland, our team can come to you. (Note: For some outlying rural areas, a small travel fee may apply. Please contact us to confirm.)

A: Yes, absolutely. We are committed to a healthy home environment. We exclusively use eco-friendly, non-toxic cleaning agents that are tough on grime but completely safe for your family, your pets, and the environment.

A: It is usually best if someone is home for the initial inspection and the final walkthrough. However, we understand you have a busy schedule. If you need to head out, you are welcome to do so. Once the job is complete, we will send you detailed photos of the results along with a summary of the work performed.