Last Updated: February 2026
At DK Cleaning, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information in accordance with the New Zealand Privacy Act 2020.
1. Information We Collect
We collect personal information that is necessary to provide our premium cleaning services and accurate quotes. This includes:
- Contact Details: Your name, phone number, and email address.
- Service Address: Your physical address in Auckland where the service will be performed.
- Appliance Details: Make, model, and photos of your heat pumps, washing machines, or dryers (provided via our quote forms).
- Payment Information: Details required to process bank transfers or card payments (Note: We do not store full credit card details on our servers).
2. How We Collect Your Information
We collect information directly from you when you:
- Fill out a quote or booking form on our website (Pafe Form / Piotnet).
- Contact us via phone, text (SMS), or email.
- Interact with us on social media or via our advertising campaigns.
- Use our website (cookies and tracking pixels may collect browsing data).
3. Purpose of Collection
We use your information specifically for:
- Providing accurate quotes and generating PDF estimates via our PDF Generator.
- Scheduling and performing onsite cleaning services.
- Communicating regarding appointments, reminders, or follow-up care.
- Processing payments and issuing invoices.
- Improving our website and service offerings.
4. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We only share information with:
- Payment Processors: To securely handle transactions.
- Service Technicians: Only necessary details (name and address) to perform the job.
- Legal Requirements: If required by New Zealand law or to protect our rights and safety.
5. Data Security
We take the security of your data seriously. We implement a variety of security measures, including SSL encryption on our website and secure storage protocols, to protect your personal information from unauthorized access, alteration, or disclosure.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by New Zealand tax and business record-keeping laws.
7. Your Rights
Under the Privacy Act 2020, you have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Ask us to correct any inaccurate or outdated information.
- Deletion: Request that we delete your information (subject to legal record-keeping requirements).
8. Cookies
Our website uses cookies to enhance your browsing experience and analyze site traffic. You can choose to disable cookies through your browser settings, though this may affect the functionality of certain parts of the site.
9. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our Privacy Officer:
DK Cleaning
- Phone: 027 459 0847
- Email: info@dkcleaning.co.nz
- Location: Auckland, New Zealand